Any serious or long-term health condition can be worrying; people often have many unanswered questions. The emotional toll can also be high, for the patient as well as their families.
Treatment and provision of surgery in the NHS is excellent, but unfortunately there is usually very little time to provide the softer skills, so having someone there who has plenty of time to listen on a regular basis can be invaluable.
In addition to the long-term support of the personal nurse adviser, they may identify that their patient would benefit from a course of face-to-face therapy or counselling. Our nurses use their expertise to assess which would be the most appropriate therapy for each patient, and arrange it very quickly, often avoiding a long wait on the NHS and getting people on the road to recovery much sooner.