A personal nurse is selected at the start of the service, according to the specific medical condition. This same nurse is available by telephone on a long-term basis. Most importantly, the nurse has plenty of time to listen. Ways they can help are many and varied, including:

  • Long-term emotional support
  • Help in understanding the condition and all its implications
  • Explanation of options for treatment
  • Suggestions for coping strategies
  • Help to prepare for consultants’ appointments
  • Explanation of medical terms in simple everyday language
  • Help for families to cope with consequences of illness
  • Ensuring best use is made of mainstream services, such as the NHS, specialist charities and social services
  • Sign-posting to self-help groups – local and national charities
  • Clinical review and provision of a range of resources, including factsheets, books, CDs and DVDs
  • Sourcing suitable equipment & medical aids
  • And lots more…

A wide variety of additional external services may also be provided, for example an assessed course of counselling, therapy, second medical opinion, specialist nurse services and practical help at home.

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