With a growing ageing population, many people find themselves with concerns about elderly family members. We advise on how best to enable them to be safe, living independently or help to find suitable residential facilities. We help customers make sure they get the right long-term care for elderly or disabled family members.

We provide information on the types of care available as well as information on funding; we also identify suitable residential facilities and help with ongoing management of the relationship going forward.

This is usually a very emotional time for families and there is often family disagreement as well as elderly health concerns to deal with.

The personal nurse adviser provides long-term practical advice and emotional support to family members at this difficult time.

In addition, where appropriate, the personal nurse adviser can arrange for a course of therapy or counselling, some practical help at home or source suitable respite care for customers.